Get in Touch with Our Experts

We're here to help with expert advice, personalized service, and comprehensive support. Reach out for any inquiries, style consultations, or assistance with your orders.

Explore Contact Options

How Can We Help You Today?

Live Chat

Instant support from our team, typically within minutes. Available Monday - Friday, 9 AM - 5 PM PST.

Call Us

Speak to a sneaker specialist directly. Wait times vary.
Monday - Saturday, 10 AM - 6 PM PST.

(415) 683-1945

Email Us

For detailed inquiries or support outside business hours. We aim to respond within 24-48 hours.

info@stagstep.com

Connect with us on social media for quick replies and community updates:

Visit Our San Francisco Store

Exterior of Stag Step San Francisco store, modern design with large windows showcasing sneakers
Experience the Stag Step difference in person.

Stag Step Flagship Store

871 Geary Street, Suite 200, San Francisco, CA 94109, United States

Store Hours:

  • Monday - Saturday: 10:00 AM - 7:00 PM
  • Sunday: 11:00 AM - 6:00 PM
  • Special Holiday Hours (call for details)

Easily accessible via MUNI lines. Public parking garages available nearby.

Our store is wheelchair accessible. Please contact us for specific needs.

Placeholder map showing Stag Step location in San Francisco Get Directions

Schedule Your Personalized Style Consultation

Elevate your sneaker game and activewear wardrobe with personalized guidance from our expert stylists. Whether you need shoe-fitting advice, style recommendations, or help curating your collection, we're here to provide an unparalleled experience.

Expert Fitter Appointment

Get a precise fit and discover the perfect performance or lifestyle footwear with our trained specialists. Ideal for specific training needs or finding your ultimate comfort shoe.

Style & Wardrobe Consultation

From street style to active performance, our consultants will help you blend the latest trends with your personal aesthetic and functional requirements.

Frequently Asked Questions

Stag Step offers free standard shipping on all orders over $100 within the contiguous United States. Returns are accepted within 30 days of purchase for unworn items with original packaging. Please visit our Shipping & Returns page for full details.

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also log into your Stag Step account and view your order history for tracking information.

Yes, Stag Step ships to select international destinations. Shipping costs and delivery times vary by country. Please proceed to checkout to see if your location is eligible and for a personalized shipping quote.

Our loyalty program rewards you for every purchase and engagement with Stag Step. Earn points, unlock exclusive discounts, early access to releases, and personalized offers. Join for free on our Rewards Page.